Question 1

How do I know if a WhatsApp or SMS message is a scam in Malaysia?

Accepted Answer

Watch for pressure and urgency, someone claiming to be the police, a bank, or LHDN, requests to move money to a 'safe account', asking for your OTP or PIN, or a link to click. Paste the message into Jaga and it explains the risk in plain language and tells you what to do next.

Question 2

What are the most common scam tactics Jaga detects?

Accepted Answer

Fake authority (police, bank, government, LHDN), urgency and threats, secrecy ('don't tell anyone'), requests to transfer money, requests for OTP/PIN/passwords, suspicious links or QR codes, and too-good-to-be-true prizes. Jaga flags each tactic it finds.

Question 3

Does Jaga work in Bahasa Malaysia, Manglish, Mandarin and Tamil?

Accepted Answer

Yes. Jaga is built for how Malaysians actually message — Bahasa Malaysia, English, Manglish, Mandarin and Tamil — and gives its verdict in simple language anyone can understand.

Question 4

Is Jaga free to use?

Accepted Answer

The message checker is free to try with no sign-up. Paste a suspicious message and get an instant verdict.

Question 5

Does Jaga keep my messages private?

Accepted Answer

Your message is analysed to produce a verdict and is not sold or used for advertising. Jaga also includes an offline engine so it can flag common scams even without an internet connection.

Question 6

Can Jaga help elderly parents who are not good with technology?

Accepted Answer

Yes — that is who Jaga is built for. The Jaga call guardian is a small device: dock the phone on speaker and Jaga quietly listens to the call, then shows a clear red, amber or green signal and a spoken warning, so your parents never have to argue with a scammer alone.

Question 7

What is the Jaga call guardian device?

Accepted Answer

It is a small listening device that sits by the phone. Put a suspicious call on speaker and dock the phone; Jaga transcribes and understands the call, screens it for scam tactics, and warns you in real time with light and voice — while a family member can watch the verdict on the web dashboard.

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